Website Redesign: The University of Washington Libraries’ Experience

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Website Redesign: The University of Washington Libraries’ Experience

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dc.contributor.author Ward, Jennifer L.
dc.date.accessioned 2011-11-21T21:05:59Z
dc.date.available 2011-11-21T21:05:59Z
dc.date.issued 2006
dc.identifier.citation Jennifer L. Ward, (2006) "Web site redesign: the University of Washington Libraries' experience", OCLC Systems & Services, Vol. 22 Iss: 3, pp.207 - 216 en_US
dc.identifier.issn 1065-075X
dc.identifier.other 10.1108/10650750610686252
dc.identifier.uri http://hdl.handle.net/1773/19304
dc.description.abstract Purpose: This article is a case study of a large academic library’s website redesign, undertaken during the 2003-2004 academic year. Methodology: During the redesign process, numerous methods of eliciting user feedback were used; this included an online survey, focus groups with each of the Libraries’ primary user populations, parallel design process to generate the first round of prototypes, low-fidelity prototyping, card sorting, high-fidelity prototyping, and three rounds of usability testing. The results of each type of feedback session were analyzed carefully in order to determine the most important areas for improvement and to provide valuable information regarding how users used the website. Findings: The design teams spent nine months developing a website that was grounded in user-centered design methodologies and employed appropriate usability standards. Feedback from users was sought at every step in the process and in very different ways. From each interaction with users, the design teams learned something valuable. By working through the design process with user needs at the fore, staff are confident that the resulting interfaces are functional, well-planned, and most importantly, usable. en_US
dc.language.iso en_US en_US
dc.publisher Emerald Group Publishing en_US
dc.subject Usability testing, library websites, interface design, case study en_US
dc.title Website Redesign: The University of Washington Libraries’ Experience en_US
dc.type Article en_US


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