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ICT training and employability: Integrated service delivery in workforce development networks

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dc.contributor.author Sullivan, Joseph
dc.contributor.author Garrido, Maria
dc.contributor.author Dridi, Khaled
dc.contributor.author Coward, Chris
dc.contributor.author Gordon, Andrew
dc.date.accessioned 2010-11-21T03:20:05Z
dc.date.available 2010-11-21T03:20:05Z
dc.date.issued 2007-06
dc.identifier.citation Sullivan, S., Garrido, M., Dridi, K., Coward, C., & Gordon, A. 2007. ICT training and employability: Integrated service delivery in workforce development networks. TASCHA Working Paper. Seattle: Technology & Social Change Group (formerly the Center for Internet Studies), University of Washington Information School. en_US
dc.identifier.uri http://hdl.handle.net/1773/16299
dc.description.abstract This study investigates how community-based organizations that provide basic technology training integrate it with other services and tap a network of service providers to improve employability prospects for lower-wage, lower-skill populations in the United States. Research focused on organizations that provide basic computer training and for whom employability is either a primary or main goal. Based on semi-structured, in-depth interviews with eight training organizations, more than 40 interviews with service providers, and 46 survey respondents from 19 states, research showed that: (1) Wrap-around services — such as job placement or assistance developing soft skills — complement basic computer training. That said, technology skills are necessary but not sufficient for employability. (2) Basic technology training is core. Community-based organizations often emphasize basic computer skills and rely on specialized training organizations for advanced training and certification. (3) Basic technology training can provide an entry point to formal education. (4) Most community-based organizations that provide training are highly collaborative and form partnerships to complement their services. They describe harmonious relationships with peers, specialized training organizations, government, and employers. (5) Partnerships with other community-based organizations and government agencies are most common for support services (e.g. transportation, housing, childcare). These services address indirect, important facets of employability. (6) Policy coordination with government agencies can engage stakeholders and coordinate policy to support technology and workforce goals. (7) Customization of training and coordination with employers is accomplished by conducting surveys and focus groups, creating advisory boards, and consulting local labor statistics. (8) New clients for basic computer training are recruited from across the network of service providers. The study also provides a summary of the practices observed in community-based organizations. en_US
dc.description.sponsorship This research was sponsored by Microsoft Community Affairs under the Unlimited Potential Community Technology Skills Program en_US
dc.language.iso en_US en_US
dc.publisher Technology & Social Change Group (TASCHA) en_US
dc.relation.ispartofseries TASCHA Working Paper;
dc.subject training en_US
dc.subject information and communication technologies en_US
dc.subject employability en_US
dc.subject workforce development en_US
dc.subject social inclusion en_US
dc.subject e-skills en_US
dc.subject public access computing en_US
dc.subject community informatics en_US
dc.title ICT training and employability: Integrated service delivery in workforce development networks en_US
dc.type Working Paper en_US


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