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Case Study: Implementing a Sustainable, Long-Term Student Learning Assessment Program
(2017)This case study offers a model and set of practical approaches to implementing a sustainable, long-term student learning assessment program. While many academic libraries assess student learning outcomes, and the literature ... -
Three Thousand Library Users Can’t Be Wrong: Demonstrating Library Impact Using One Open-Ended Survey Question
(Association of College and Research Libraries, 2018)Librarians seeking to balance quantitative value measures with qualitative methods should consider the inclusion of critical incident technique (CIT) questions into their library value inquiries. Even the addition of one ... -
User Surveys at the University of Washington Libraries
(Chandos Publishing, 2016)The University of Washington Libraries has a long-established and robust assessment programme that has delivered critical information about user needs, library and information use, importance, impact and priorities for ... -
Understanding the Transfer Student Experience Using Design Thinking
(Emerald Publishing Limited, 2017)Purpose: Discussion of a 2015-16 University of Washington Libraries project focused on understanding the needs and challenges of transfer students on the Seattle campus and developing innovative ways to support transfer ... -
Project RAILS: Lessons Learned about Collaborative Rubric Assessment of Information Literacy Skills
(Johns Hopkins University Press, 2015)Rubric assessment of information literacy is an important tool for librarians seeking to show evidence of student learning. The authors, who collaborated on the Rubric Assessment of Informational Literacy Skills (RAILS) ... -
Active Learning in Odegaard Library Report on Year 1 of UW’s First Active Learning Classrooms
(2014-10)The University of Washington recently completed an award-‐winning $16 million renovation of the Odegaard Undergraduate Library that includes two state of the art Active Learning Classrooms (ALCs). The classrooms are ... -
Assessment Management Systems: Questions to Spark Librarian Engagement
(Journal of Academic Librarianship (Elsevier), 2013)In recent years, ever-increasing demands for accountability have had an impact on all sectors of higher education. As a result, assessment has become central to the work of higher education institutions nationwide. ... -
Are you asking the ultimate question?
(OCLC, 2006) -
Data Driven and Customer Focused
(OCLC, 2008) -
Survey Results Show High Satisfaction with Libraries
(University of Washington Libraries, 1999) -
LISTENING TO THE UW COMMUNITY: THE 2007 UW LIBRARIES TRIENNIAL SURVEY
(University of Washington Libraries, 2007) -
The UW Community Speaks: The 2004 UW Libraries Triennial Survey
(University of Washington Libraries, 2005) -
Listening to Our Library Users: 2001 Survey Results
(University of Washington Library, 2002) -
Hiller Wright Bibliography
(University of Washington Libraries, 2011) -
Performance Measurement in Libraries
(INFO 2008, 2008)