Now showing items 1-5 of 5

    • Exploring the Persistent Problem of User Assistance 

      Martin, Andrew P.; Ivory, Melody Y.; Megraw, Rodrick; Slabosky, Beverly (2005-08-25)
      Users continue to report problems with user assistance systems. We conducted a study within three populations that have a stake in the user assistance process: users, developers (anyone who plays a role in creating the ...
    • Helping Users to Use Online Resources to Resolve Information Technology Problems: An Opportunity for the Semantic Web 

      Ivory, Melody Y.; Martin, Andrew P.; Megraw, Rodrick; Slabosky, Beverly (2005-08-29)
      Users need help systems to support their use of complex information technology (IT); however, several studies have shown help systems to be inadequate. To identify ways in which to improve help systems, we administered an ...
    • An Overview of Tactile Graphics Production and HCI Barriers in Existing Software Resources 

      Slabosky, Beverly; Ivory, Melody Y.; Martin, Andrew P.; Lacenski, Amelia (2005-08-31)
      Through the use of an on-line questionnaire and in-depth observation sessions, we examined how people produce tactile graphics (raised images that are designed to be read by the fingers) for blind students and how they use ...
    • SmartSites Toolkit for Evaluating Course Web Sites 

      Ivory, Melody Y. (2004-12-17)
      To facilitate the design of effective web sites for classroom-based courses, we developed a systematic heuristic evaluation methodology and relevant heuristics. To facilitate reuse of the methodology, we developed an ...
    • The Web Experience 

      Martin, Andrew P.; Ivory, Melody Y.; Groce, Dmitri (2004-12-17)
      We developed an interactive movie to educate people who do not have impairments about how people who do have certain impairments experience the World Wide Web. We walk the viewer through the experiences of five people who ...