Browsing Information School Technical Report Repository by Subject "Mobile Devices"
Now showing items 1-2 of 2
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Exploring the Persistent Problem of User Assistance
(2005-08-25)Users continue to report problems with user assistance systems. We conducted a study within three populations that have a stake in the user assistance process: users, developers (anyone who plays a role in creating the ... -
Helping Users to Use Online Resources to Resolve Information Technology Problems: An Opportunity for the Semantic Web
(2005-08-29)Users need help systems to support their use of complex information technology (IT); however, several studies have shown help systems to be inadequate. To identify ways in which to improve help systems, we administered an ...