The Value of Certification: E-skills, outcome metrics and Corporate Social Responsibility in India
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This paper is part of a project at the Center for Information and Society to broaden and deepen our understanding of the impact of Information and Communication Technologies and Development (ICTD). Our intention is to choose examples of ICTD implementations carefully and to write about them in such a way that each one, individually, illustrates important aspects of the featured settings and so that, taken together, the examples describe and reveal larger themes about core aspects of ICTD. It is our hope that by being systematic at every stage in the research process we are able to expedite the accumulation of credible and accessible information about the impact of ICTD on individuals and communities. The ICTD field is filled with success stories extolling the benefits of access to Information Technology. As these often rhetorically powerful and memorable stories describe what can be achieved under the best of conditions, they may distort our understanding of what is achieved more typically, or may fail to describe aspects of their settings or strategies that were crucial to success. Each setting in which ICTD projects are implemented is unique, but our experience is that with careful attention to the idiosyncrasies and commonalities across settings, patterns soon emerge which reveal more general themes about the qualities of settings, people, and programs that make a difference. While tension may exist between an organization’s desire to feature certain cases and the critical researcher’s commitment to rigor, we believe that a methodology built on intensive questioning and attention to detail can yield stories that uncover and communicate an accumulation of credible evidence about why individual programs and larger strategies succeed and fail. By crafting exemplary stories, by developing and disseminating useful methodological tools, and by promoting these techniques among NGO managers and grant makers, CIS aims to shape a research framework that can fulfill the needs of NGOs and donors, with stories that accurately represent realities in underserved communities, accumulating evidence that serves the ends of rigorous analysis while publicizing good work. This paper is an example and an experiment in this methodological landscape. It is supported in large part by a grant from Microsoft Community Affairs. Direction, guidance and leadership has been provided by Andrew Gordon of the Daniel J. Evans School of Public Affairs at the University of Washington. Joe Sullivan, staff researcher at the Center for Information and Society, is the lead editor for this project.
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