Building on 20 years of work, in 2016 the City of Seattle published a Digital Equity Action Plan to help ensure all residents and neighborhoods have access to and are proficient in using digital technologies. In order to monitor and assess progress toward the plan’s goals,
the City worked with researchers from the iSchool to develop a strategy and methodology for evaluating
and reporting on output and outcomes. The completed
evaluation plan includes a theory of change, indicator
framework, data collection and reporting strategy, and
recommendations for next steps.