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    • LibGuides Usability Testing: Customizing a Product to Work for Your Users 

      Tawatao, Christine; Hungerford, Rachel; Ray, Lauren; Ward, Jennifer L. (2010-10)
      After moving subject and class research guides from static html pages to Springshare’s LibGuides system, the University of Washington Libraries investigated how these guides and their built-in features were being understood ...
    • Watch and Learn: Assessment of Online Video Tutorials 

      Tawatao, Christine; Kern, Verletta; Lam, Nia; Chin Roemer, Robin (2014 Library Assessment Conference, 2014)
      In 2009, the University of Washington Libraries began producing online screencast tutorials as a way to support library instruction and to serve as point-of-need assistance in answering reference questions by email or chat ...