Purpose: Discussion of a 2015-16 University of Washington Libraries project focused on understanding the needs and challenges of transfer students on the Seattle campus and developing innovative ways to support transfer student success. Design/methodology/approach: The study employs design thinking methods, including ...

The University of Washington Libraries has a long-established and robust assessment programme that has delivered critical information about user needs, library and information use, importance, impact and priorities for more than 20 years. Two long running cyclical surveys, a large-scale user survey and an in-library use survey, ...

Rubric assessment of information literacy is an important tool for librarians seeking to show evidence of student learning. The authors, who collaborated on the Rubric Assessment of Informational Literacy Skills (RAILS) research project, draw from their shared experience to present practical recommendations for implementing ...

Librarians seeking to balance quantitative value measures with qualitative methods should consider the inclusion of critical incident technique (CIT) questions into their library value inquiries. Even the addition of one well-conceived CIT question in a larger survey question pool can provide valuable stories in users’ own ...

This case study offers a model and set of practical approaches to implementing a sustainable, long-term student learning assessment program. While many academic libraries assess student learning outcomes, and the literature offers a variety of techniques and models for doing so, librarians can still struggle to build this ...