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Browsing Information science by Subject "contextual help; crowdsourced help; help analytics; software help; software support; software teams"
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Supporting Users After Software Deployment through Selection-Based Crowdsourced Contextual Help
(2013-11-14)This dissertation introduces LemonAid, a new selection-based crowdsourced contextual help approach, and investigates the larger social and organizational factors of software design, software support, and post-deployment ...