Hiller, SteveBelanger, Jackie2017-09-082017-09-082016Hiller, S., & Belanger, J. (2016). User Surveys at the University of Washington Libraries. In J. Atkinson (Ed.), Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision (195-208). Cambridge, MA: Chandos Publishing.978-012802105-7http://hdl.handle.net/1773/40337The University of Washington Libraries has a long-established and robust assessment programme that has delivered critical information about user needs, library and information use, importance, impact and priorities for more than 20 years. Two long running cyclical surveys, a large-scale user survey and an in-library use survey, provide the foundation for a lengthy history of evidence-based decision making and library advocacy.enAttribution-NonCommercial-NoDerivs 3.0 United Stateshttp://creativecommons.org/licenses/by-nc-nd/3.0/us/Library assessmentlibrary surveyssurveysacademic librariesUniversity of WashingtonUnited StatesResearch Subject Categories::SOCIAL SCIENCES::Other social sciences::Library and information scienceBook chapter