Petrich, Marisa2025-07-292025-07-292020-10-15Petrich, M. (2020), "Building an OER program based on stakeholder feedback", Reference Services Review, Vol. 48 No. 3, pp. 489-501. https://doi.org/10.1108/RSR-03-2020-0013https://hdl.handle.net/1773/53193Purpose This study aims to outline a library-led open educational resource (OER) training program for faculty and an assessment of barriers to OER adoption on campus. This study examines program assessment data (including faculty-reported needs to increase the likelihood of OER adoption) and analyzes a community-focused outreach strategy for a new OER program. Design/methodology/approach This program took a user-centered approach to developing campus support services for OER that specifically sought to address local needs and challenges. It intentionally incorporated strategies related to faculty motivation and satisfaction. Findings Although this faculty incentive program did not require OER adoption, a high number of voluntary OER adoptions occurred and participants showed interest in sharing information about OER across campus. Information about barriers to adoption informed future services. Practical implications This paper presents an adaptable model to launch new OER services and encourage a culture of using affordable course materials. Originality/value This project gathered information and identified collaborators to help build a sustainable, community-oriented OER program. The program focused early efforts on collecting and incorporating stakeholder feedback rather than moving directly to strategies focused on adopting or creating OER. It offers a model for other libraries to follow in creating sustainable practices.open educational resourceslibrary programmingbarriers to OER adoptionfaculty motivationOER incentivesuser-centered serviceshttps://doi.org/10.1108/RSR-03-2020-0013