Lost in translation: Unveiling the exclusion of Chinese visitors in English-Dominated U.S. Museums

Abstract

This thesis investigates the prevalence and impact of language barriers on Chinese visitors to U.S. museums, with an emphasis on how these barriers influence their access to cultural and educational experiences. An online survey administered to 80 Chinese residents with prior museum visits in the United States revealed that 35% encountered significant difficulties due to language barriers, while an additional 42% faced moderate challenges in understanding museum content presented in English. Despite the availability of digital translation tools, used by 79% of participants, these tools were often insufficient for overcoming language barriers, leading to reduced engagement and satisfaction. The study underscores the necessity for U.S. museums to enhance multilingual support to ensure inclusivity and full participation of non-English speaking visitors, thereby enriching their overall museum experience. This thesis contributes to the discourse on cultural accessibility, highlighting the need for strategic improvements in language support within museums.