Discrepancy between role expectations and job descriptions: the impact on stress and job satisfaction

Abstract

This study’s purpose is to identify the difference between formal job descriptions and true job expectations (job discrepancy), assess its frequency, and identify its impact to the workplace. This study will explain the existence of this discrepancy, measure its impacts, and test personal characteristics that may moderate any negative outcomes. The variables used in the study include: stress, tension, job satisfaction, tolerance for ambiguity, job commitment, and core self-evaluations. The findings support the existence of job discrepancy and its impact on stress and tension in the workplace. Additionally, the findings a personality trait, core self-evaluations, may moderate the impact of job discrepancy on tension.