Online Onboarding of Community College Mid-Level Administrators

Abstract

Utilizing focus group interviews involving high-level administrators (HLAs) and mid-level administrators (MLAs), the study investigated the need and common themes associated with onboarding MLAs at a West Coast community college. The author designed, implemented, and solicited participation of new MLAs in a pilot online onboarding program utilizing Canvas. Feedback from pilot program participants (PPPs) was collected and analyzed. Given new MLAs' documented inadequacies in the crucial skills of management and leadership, designing an effective onboarding program requires educating both HLAs and MLAs that (many) management and leadership skills can be developed or improved via an onboarding program. Administering an onboarding program online allows for self-paced and customizable learning, which aligns well with andragogy tenets while conserving organizational resources.