IT Services Project Management: Lessons Learned From a Case Study in Implementation

Abstract

Project management has gained unprecedented popularity worldwide as companies strive to become more productive, respond quickly to customer needs and stay competitive. However, implementing and managing a formal project-management system is becoming harder as organisations become larger and more complex, the number of the projects undertaken at any given time increases and delivery times become shorter (Levy and Globerson, 2002). This paper includes a review of some of the major multiproject management issues and presents a case study of a successful integrated project-office implementation. Based on the details of the case, a systematic framework that includes the roles and responsibilities, organisational styles and staffing process of an effective project-office programme is developed. Practical guidelines for implementation are presented based on the case and the resulting framework.